Refund policy

Before delivery

If you request cancellation before a personalized report has been generated or delivered, contact us promptly. We will generally issue a full refund.

After delivery

Because a personalized report is a custom digital product generated from your assessment, purchases are generally final after the report has been delivered or made available for download. This policy will be shown before checkout.

When we will make it right

Contact us within seven days if:

• You were charged more than once for the same report.
• The delivered file is corrupted, inaccessible, or materially incomplete.
• The report was not delivered within the timeframe promised at checkout.
• A technical failure generated a report that does not correspond to the submitted assessment.

We may first replace or correct the report. If we cannot do so within a reasonable time, we will refund the affected purchase.

Change of mind

We do not generally refund a delivered personalized report because a buyer disagrees with the assessment, expected a different score, did not read the product description, or no longer wants the report. The free preview exists so buyers can understand the approach before purchasing.

How to request help

Email the purchase email address, approximate purchase date, and a short description of the problem. Do not send card numbers or confidential assessment details by email.

Payment disputes and legal rights

Please contact us first so we can investigate. Nothing in this policy removes rights available under applicable law or through your payment provider.